QUALITY MANAGEMENT
ScaleBespoke Quality Management keeps inspection records, non-conformance reports and material certificates attached to the same job and order as the rest of the work — so a raised NCR is tracked to resolution, not lost in an email thread, and a certificate of conformance is generated from a real inspection record, not assembled from memory before a client asks for it.
Inspect, record, resolve
Inspections, non-conformance reports and material certificates remain linked to the order, so every issue can be followed from discovery through corrective action and closure.
Inside Quality Management (QMS)
A raised NCR is tracked with a reference number, the standard or requirement it relates to, and its resolution — not a note left in a chat that gets buried.
Certificates like EN 10204 3.1 are recorded against the specific job and order, ready to hand over without a search.
What was checked and by whom is recorded alongside the job, so a pass or fail has a real record behind it.
A new non-conformance surfaces as a notification immediately, so it gets picked up, not discovered weeks later.
SOPs, work instructions and forms get a stable document number, versioned files, a draft → review → approved → published workflow and read-acknowledgement tracking per version — linked to the NCRs and CAPAs that reference them.
A dedicated complaints register with its own intake and triage lifecycle, so a complaint that turns out to be a misunderstanding is closed quickly — and one that is a real nonconformance escalates into an NCR with one click.
The rest of the platform
Quality Management (QMS) isn't a silo — it shares clients, jobs and order numbers with the rest of ScaleBespoke.
From won deal to shipped and installed — one order, followed the whole way.
Explore Orders → CRMEvery deal, every conversation, every client — in one native pipeline.
Explore CRM → ACCOUNTINGFinance that talks to production, not just to your accountant.
Explore Accounting → INVENTORYKnow what you have, where it is, and what it's reserved for.
Explore Inventory & Warehouse → RESOURCE PLANNINGSee active projects, team capacity and dated assignments in one planning workspace.
Explore Resource Planning → TIME & ATTENDANCEClock-ins tied to real jobs, not just a timesheet.
Explore Time & Attendance → COMPLIANCE & HMSHealth, safety and compliance documentation that lives with the work, not in a binder.
Explore Compliance & HMS → QUALITY MANAGEMENTEvery non-conformance recorded, every certificate traceable — quality that holds up to an audit.
Explore Quality Management (QMS) → BUSINESS INTELLIGENCEThe numbers that actually run the business, in one place — not an export away.
Explore Business Intelligence → ASSET MAINTENANCEKnow your equipment's condition before it stops production, not after.
Explore Asset Maintenance → FIELD SERVICESWhat happens after installation, tracked with the same care as the order itself.
Explore Field Services → CUSTOMER PORTALEvery client message, drawing, invoice and document — kept with the right order.
Explore Customer Portal → SCALE CADConfigure the opening, see the drawing update, and save it back to the order.
Explore Scale CAD → DOCUMENT MANAGEMENTEvery file organized by the job it belongs to, not by whoever last saved it somewhere.
Explore Document Management → HELP DESKSupport after the sale, tracked as tickets — not lost in the sales pipeline.
Explore Help Desk → AUTOMATIONWhen this happens, do that — across the whole platform, with no code.
Explore Automation → APP BUILDERDesign the form your business needs and get a working records screen for it — without a developer.
Explore App Builder → HR & PAYROLLEmployee records, org chart and skills — built on the accounts your team already logs in with.
Explore HR & Payroll → SOCIALInstagram, Facebook, LinkedIn and TikTok enquiries into the CRM — and your workshop photos back out as posts.
Explore Social Inbox & Publisher → SCALE FIELDBOOKAnnotate site surveys on an iPad — ink, shapes, measurements and photos on real pages, exported as a PDF.
Explore Scale Fieldbook →